Health Ministry Report Details Most Complained About Israeli Health Funds
Translated & summarized from Vesty by baba
A Ministry of Health report released October 22, 2025, processed 14,967 complaints about Israeli health funds in 2025, a 20% increase from 2024. "Meuhedet" had the most complaints per capita, while "Maccabi" had the most substantiated complaints. The "basket of health services" remained the top complaint category.
The story in 5 lines · by baba
- Meuhedet health fund received the most complaints per 10,000 insured individuals.
- Maccabi health fund had the highest rate of substantiated complaints per 10,000 insured.
- The 'basket of health services' accounted for about 60% of all complaints.
- Complaints about choosing a healthcare provider decreased to 20.9% after a 2023 reform.
- Over 14,900 complaints were processed in 2025, a 20% increase from the previous year.
A report released by Israel's Ministry of Health on October 22, 2025, reveals that 14,967 complaints were processed under the National Health Insurance Law in 2025. Of these, 5,291 required individual review involving health funds and specialists, a figure approximately 20% higher than in 2024. Another 4,494 complaints were handled administratively without individual review, often by redirecting citizens to the correct department or organization.
According to the report, signed by Deputy Commissioner for Citizen Complaints Shimon Ripper, 64.3% of resolved complaints provided direct benefit to insured individuals. Specifically, 20.4% of complaints were deemed valid, and in 25.2% of cases, the issue was resolved during the review process or immediately after the complaint was filed. Additionally, 18.7% of insured individuals received information or consultation that helped them exercise their rights.
The report also noted that 186 applications to the departmental committee for monetary reimbursement were reviewed. Appeals regarding switching between health funds saw a roughly 15% increase, with 4,996 such appeals filed. The primary subject of complaints, accounting for about 60% of all cases handled by the authority, remains the "basket of health services." Complaints related to the choice of healthcare provider decreased to 20.9%, a trend attributed to expanded choices following a 2023 reform.
Regarding specific health funds, "Meuhedet" registered the highest number of complaints relative to its insured population, with 6.03 complaints per 10,000 members. "Maccabi" had the highest rate of substantiated complaints, at 1.33 per 10,000 insured. "Leumit" consistently maintained the lowest complaint levels.
Published in the 30th anniversary year of the National Health Insurance Law, the report highlights the importance of accessible information and insured individuals' awareness of their rights. The Ministry of Health stated that the findings will be used for further analysis and to develop measures aimed at improving service quality and ensuring the realization of insured individuals' rights within the healthcare system.
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