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Maccabi Health Fund Leads in Justified Complaints, Meuhedet in Overall Complaints
Israel's Ministry of Health reported that Meuhedet had the highest complaint rate per capita, while Maccabi led in justified complaints. The 2025 report processed nearly 15,000 public inquiries, a 20% increase from the previous year.
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What happened
- 01Meuhedet HMO had the highest complaint rate per 10,000 members in 2025.
- 02Maccabi Health Fund had the highest rate of justified complaints per 10,000 members.
- 03Nearly 15,000 public inquiries were processed by the health complaints commissioner in 2025.
- 04Complaints about the basket of health services constituted 60% of all grievances.
- 05The number of appeals related to switching between HMOs increased by 15%.
The majority of complaints concerned the basket of health services, though those about provider choice decreased. The findings aim to improve services and member rights.
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