Israeli Health Ministry Report Details Patient Complaints Against Health Funds
Translated & summarized from NEWSru Israel by baba
Israel's Ministry of Health reported that 64.3% of patient complaints against health insurance funds in 2025 provided direct benefit. The ministry processed nearly 15,000 complaints, with 20.4% found valid and 25.2% resolved during review. "Meuhedet" had the highest complaint rate, while "Maccabi" had the most justified complaints per client. The findings will inform improvements to the healthcare system.
The story in 6 lines · by baba
- 64.3% of patient complaints against Israeli health funds in 2025 benefited insured individuals.
- Nearly 15,000 complaints were processed by the Ministry of Health in 2025.
- 20.4% of reviewed complaints were deemed valid, with 25.2% resolved during the process.
- Meuhedet health fund had the highest complaint rate at 6.03 per 10,000 insured.
- Maccabi health fund had the highest rate of justified complaints at 1.33 per 10,000 insured.
- Leumit health fund maintained the lowest complaint level.
Israel's Ministry of Health has released its 2025 report on citizen complaints filed against the country's four national health insurance funds. The report indicates that in 64.3% of cases, the review of complaints provided direct benefit to insured individuals. Over the year, the ministry processed 14,967 complaints. Approximately 5,291 of these required individual review involving the health funds and specialists, marking a roughly 20% increase from 2024.
According to the findings, 20.4% of the reviewed complaints were deemed valid. In an additional 25.2% of cases, issues were resolved during the review process or shortly after the initial complaint. Another 18.7% of complainants received information or guidance that helped them secure their rights. Around 60% of complaints pertained to services included in the national health insurance basket, while 20.9% related to the choice of healthcare providers, a decrease attributed to reforms expanding options for selecting medical facilities.
The report identified "Meuhedet" as having the highest complaint rate, with 6.03 complaints per 10,000 insured individuals. "Maccabi" registered the highest proportion of justified complaints relative to its client base, at 1.33 per 10,000 insured. "Leumit" consistently maintained the lowest complaint level.
Additionally, 4,996 complaints concerning transitions between health funds were processed, a 15% rise from the previous year. A further 186 applications involved requests for monetary compensation for medical services. The Ministry of Health stated that the report's findings will be utilized to pinpoint systemic issues, enhance patient services, and ensure the realization of insured individuals' rights.
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