Israeli Health Ministry Report Details Patient Complaints Against Health Funds
Translated & summarized from Cursorinfo by baba
An Israeli Ministry of Health report revealed a 20% increase in complaints against health funds in 2025, with 14,967 cases reviewed. Meuhedet received the most complaints per capita, while Maccabi had the highest rate of justified complaints. The findings will be used to improve healthcare services and patient rights, coinciding with the 30th anniversary of the National Health Insurance Law.
The story in 6 lines · by baba
- Israeli Ministry of Health reported a 20% rise in health fund complaints in 2025, totaling 14,967 cases.
- Meuhedet health fund received the most complaints per 10,000 insured individuals (6.03).
- Maccabi health fund had the highest rate of justified complaints (1.33 per 10,000 insured).
- Complaints about switching health funds increased by 15% to 4,996.
- 64.3% of reviewed complaints were found beneficial to insured individuals.
- The report highlights the need to improve patient awareness of their rights.
Israel's Ministry of Health has released a report detailing complaints filed by citizens against the country's health insurance funds. The report, compiled by the state commissioner for handling grievances under the National Health Insurance Law, examined 14,967 complaints in 2025. Approximately 5,291 of these required individual review involving the health funds and specialists, marking a 20% increase from the previous year. Another 4,494 complaints were processed administratively, addressing issues within the ministry's or other organizations' purview, or those not needing further investigation.
According to the report, signed by Deputy Commissioner Shimon Riper, 64.3% of complaint reviews proved beneficial to insured individuals. This included 20.4% of complaints being deemed valid, 25.2% of problems being resolved, and 18.7% of applicants receiving assistance through consultation or information. The commission also reviewed 186 claims for monetary reimbursement over the year.
Complaints related to switching between health funds rose by about 15% to 4,996. Roughly 60% of all grievances concerned the basket of medical services. However, complaints about choosing healthcare providers decreased to 20.9%, attributed to a 2023 reform that expanded patient choice.
When normalized per 10,000 insured individuals, "Meuhedet" received the most complaints at 6.03. "Maccabi" led in the number of justified complaints with 1.33 per 10,000 insured. "Leumit" continued to show the lowest complaint rate.
Published around the 30th anniversary of the National Health Insurance Law, the report highlights challenges in citizen interaction with the healthcare system and the need to improve patient awareness of their rights. The Ministry of Health stated that the report's findings will inform further analysis and measures to enhance service quality and ensure the realization of insured individuals' rights.
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