Health Ministry Reports 60% of Complaints Dealt With Health Basket
Translated & summarized from Ynet by baba
The Public Complaints Commissioner's office processed nearly 15,000 complaints concerning the Ministry of Health in 2025. Of these, 60% related to the health basket of services, and 20.4% were deemed justified. Many issues were resolved during the inquiry process or through provided guidance.
The story in 5 lines · by baba
- Nearly 15,000 complaints regarding the Ministry of Health were handled in 2025.
- 60% of all complaints submitted to the commissioner's office concerned the health basket.
- 20.4% of the complaints filed in 2025 were found to be justified.
- Over a quarter of complaints were resolved during the inquiry process.
- 186 complaints specifically related to financial reimbursements.
The Public Complaints Commissioner's office handled 14,967 complaints related to the Ministry of Health in 2025, according to a report published by the ministry. The report indicates that 20.4% of these complaints were found to be justified. In an additional 25.2% of cases, the issue was resolved during the inquiry or immediately upon receiving the complaint. Furthermore, 18.7% of complainants received information or guidance that helped them utilize their rights.
The data also revealed that 186 complaints specifically concerned financial reimbursements. A significant portion, 60% of all complaints, addressed issues related to the health basket of services.
