Zara Ends Free Shipping in Israel, Raises Return Fees, Closes Stores
Translated & summarized from Arutz Sheva by baba
Inditex has ended free shipping for online orders over 199 shekels in Israel, introducing new fees for standard and express deliveries. The company is also increasing costs for courier returns and closing several Zara and Zara Home stores across the country. These changes are part of a global strategy to consolidate physical stores and boost digital sales.
The story in 5 lines · by baba
- Inditex has eliminated free shipping for online orders over 199 shekels in Israel.
- Standard home delivery now costs 14.90 shekels, and express delivery is 29.80 shekels.
- Courier returns will cost between 30 and 59.90 shekels.
- The Zara store in Be'er Sheva has closed, and the Zara Home store at Ayalon Mall will also shut down.
- These changes are part of Inditex's global strategy to focus on larger stores and digital expansion.
Inditex, the parent company of Zara, has eliminated the free shipping offer for online orders in Israel exceeding 199 shekels. Effective immediately, standard home delivery will cost 14.90 shekels, express delivery 29.80 shekels, and returns via courier will range from 30 to 59.90 shekels, depending on the brand. These changes apply to all Inditex brands operating in Israel, including Zara, Pull&Bear, Bershka, Stradivarius, Oysho, and Massimo Dutti. Previously, customers could avoid shipping fees by spending 199 shekels or more. The option to pick up orders from and return items to physical stores without charge remains available.
In parallel with the online service adjustments, Inditex is also reducing its physical retail presence in Israel. The Zara store at Azrieli Mall in Be'er Sheva has already closed, and the Zara Home store at Ayalon Mall is slated for closure. Following the Ayalon Mall closure, only two Zara Home stores will remain in Israel: one at TLV Mall in Tel Aviv and another at Big Galilot. These actions align with Inditex's global strategy of focusing on larger, flagship stores while expanding its digital operations.
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