Zara Ends Free Shipping in Israel, Charging for Deliveries
Translated & summarized from Ice by baba
Zara has ended its free shipping policy in Israel, effective October 1, 2026, now charging for all home deliveries. Previously, free shipping was offered on orders over 199 shekels. This change adds to the cost for Israeli consumers, who have also faced criticism over significant price differences compared to Zara's European sites. The company also charges for home returns, though in-store returns are free.
The story in 5 lines · by baba
- Zara Israel now charges for all home deliveries, ending the previous free shipping threshold.
- The new policy requires payment for deliveries on orders of any amount, including those over 199 shekels.
- Standard delivery costs 14.90 shekels, while expedited delivery is priced at 29.80 shekels.
- Customers can still opt for free in-store pickup at Zara branches.
- Home returns via pickup also incur a 30 shekel fee, deducted from refunds.
Zara has eliminated its free shipping policy for customers in Israel, a change that took effect on October 1, 2026. Previously, shoppers could receive free delivery on orders over 199 shekels. Now, all home deliveries incur a charge, regardless of the order total. For example, a customer ordering 500 shekels worth of full-priced items, which would have qualified for free shipping before, will now pay an additional 14.90 shekels for standard delivery (expected in 12 days) or 29.80 shekels for expedited delivery (within three days). Customers can still opt for free in-store pickup at Zara branches.
This new shipping policy adds to the overall cost for Israeli consumers. The article also recalls previous criticism regarding price disparities, noting that in July, Zara items were found to be significantly more expensive on the Israeli website compared to the Spanish one. For instance, baggy jeans priced at 143 shekels in Israel were available for approximately 36 shekels in Spain. Similarly, a blazer cost 197 shekels in Israel versus 82 shekels in Spain, and a dress was 239 shekels in Israel compared to 137 shekels in Spain.
Furthermore, Zara's return policy also involves costs. Customers using home pickup for returns are charged 30 shekels, which is deducted from their refund. This means a customer could potentially pay up to 44.90 shekels for combined shipping and return services. Returning items in-store remains free of charge. Zara has not yet provided a comment on these changes.
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