developing· Economy· Updated 15:36

Zara Ends Free Shipping in Israel, Raises Return Fees, Closes Stores

The Spanish fashion giant Inditex is reducing its physical retail presence in Israel while raising online shipping and return fees across its brands. The company has closed its Zara store at the Azrieli Mall in Be'er Sheva and plans to shut down the Zara Home store at the Ayalon Mall in Ramat Gan. Following these closures, only two Zara Home locations will remain in the country, situated at the TLV Mall in Tel Aviv and Big Galilot.

3 newsrooms · 1 language · since 17 Oct, 20:35

Plus

Zara Ends Free Shipping in Israel, Raises Return Fees, Closes Stores — Illustration by baba

What happened

01Inditex has closed its Zara store in Be'er Sheva and will shut its Zara Home store at the Ayalon Mall in Ramat Gan.
02Free online shipping for orders over 199 shekels has been eliminated across all Inditex brands in Israel.
03Standard home delivery for Zara, Bershka, Massimo Dutti, and other group brands now costs a flat fee of 14.90 shekels.
04Zara Home has abolished free shipping, introducing a standard delivery fee of 49.90 shekels and up to 75 shekels for furniture.
05Returning items via courier or mail now costs between 30 and 59.90 shekels, while in-store returns remain free.
06According to Arutz Sheva, the closures and fee hikes align with a global strategy to consolidate physical stores and expand digitally.
07The Israeli franchisee for the brands, Gottex Fashion, declined to comment on the operational and pricing changes.

These closures coincide with a major overhaul of the retailer's online pricing structure in Israel, managed by its local franchisee, Gottex Fashion. The company has eliminated its previous policy of offering free shipping on online orders over 199 shekels. Instead, customers shopping online from Zara, Bershka, Massimo Dutti, Stradivarius, Pull & Bear, and Oysho will now pay a flat standard delivery fee of 14.90 shekels, while express delivery will cost 29.80 shekels.

Fees have also risen for Zara Home, where free shipping has been completely abolished. Standard deliveries for the home brand now cost 49.90 shekels, and heavy furniture shipments are priced at 75 shekels. Additionally, returning items via courier or mail will now cost between 30 and 59.90 shekels, depending on the brand, though in-store pickup and returns remain free of charge. According to Arutz Sheva, these changes are part of a global Inditex strategy to focus on larger flagship stores and digital expansion. Gottex Fashion declined to comment on the changes.

Summarized by baba from the reports of 3 newsrooms. Updated 15:56

Latest report: Arutz Sheva. Read Arutz Sheva’s original