Travelers Find Car Dirty, Empty of Fuel After Using Airport Parking Service

A couple returning from a vacation abroad discovered their car had been misused by a parking service at Ben Gurion Airport. Noy Borochov and her partner left their vehicle with AP Parking Service in late August, opting for the service due to perceived airport congestion. Upon their return, they found the car dirty, with no fuel or battery charge, and missing a charging cable and expensive glasses.

Borochov reported that the car's internal cameras showed it had been in use throughout their trip, leading to feelings of privacy invasion and theft. They also received a NIS 500 fine from the Airports Authority for a violation captured by the car's camera while it was being operated by an unauthorized person. The couple claims the parking company was unresponsive to their complaints.

They stated that their attempts to communicate with AP Parking Service were met with delays and unfulfilled promises, and that WhatsApp conversations disappeared after seven days. The couple has sent a legal notice threatening a lawsuit and filed a police complaint, though they were informed that limited action could be taken beyond filing the report.

AP Parking Service has not yet issued a response to the allegations. The couple intends to sue the company for the damages and misuse of their vehicle.