National Health Services Ranks First in Patient Satisfaction Survey

National Health Services has achieved a significant milestone, securing the top position in the Midrag health fund satisfaction rankings for 2026. This ranking is based on feedback from 7,252 policyholders across all four major health funds, evaluated on 16 different parameters including service, accessibility, and quality of care.

The achievement is particularly noteworthy given the current strain on Israel's healthcare system, characterized by heavy workloads, limited appointment availability, and complex service challenges. While overall satisfaction with health funds has reportedly increased since the last ranking in 2019, other funds have seen a sharp decline in the availability of specialist appointments, a critical concern for members.

National Health Services has been actively strengthening its infrastructure, particularly in mental health services, which have seen increased demand due to the ongoing conflict. The organization is developing a digital triage system to better categorize and manage mental health referrals, ensuring patients receive appropriate and timely care. This initiative is a collaborative effort involving various departments within National Health Services and is being developed on a platform provided by Diagnostic Robotics.

In addition to the overall satisfaction ranking, National Health Services also leads in short waiting times for child development services, including physiotherapy, occupational therapy, social work, speech therapy, and developmental psychology. For instance, waiting times for speech therapy at National Health Services averaged 2.4 months, significantly shorter than other funds. The organization attributes its success to continuous investment in service improvement, community clinics, digital services, patient experience, and fostering strong relationships between medical staff and members.

Chaim Fernandez, CEO of National Health Services, stated that the ranking reflects significant public trust and reinforces the organization's commitment to continuous improvement and providing the best possible service. Noam Ohana, CEO of Midrag, highlighted the importance of transparent and accurate service rankings, noting that public participation in such surveys drives service improvements.