National Health Services Ranks First in Israeli Health Fund Survey

National Health Services has been ranked as the top health fund in Israel for 2026 by the Midrag website, based on a survey of over 7,252 members. The health fund achieved the highest satisfaction scores across 16 parameters including service, accessibility, and quality of care, outperforming other major health providers.

This achievement comes amidst significant challenges facing Israel's healthcare system, including increased demand for mental health services exacerbated by the ongoing war. While overall satisfaction with health funds has reportedly risen since the last survey in 2019, other funds have seen a sharp decline in appointment availability for specialists.

National Health Services is actively addressing these challenges, particularly in mental health, by developing a digital triage system to better categorize and match patients with appropriate care based on urgency and need. This initiative is a collaborative effort involving the fund's innovation unit, mental health team, customer service, and IT divisions, utilizing a platform from Diagnostic Robotics.

The survey results highlight National Health Services' consistent performance, also showing it leads in the shortest waiting times for child development services, including physiotherapy, occupational therapy, social work, speech therapy, and developmental psychology. For instance, waiting times for speech therapy at National were 2.4 months, significantly less than other funds.

Chaim Fernandez, CEO of National Health Services, stated that the ranking reflects significant public trust and a recognition of the quality of service, personal attention, and care provided. He emphasized that this is not an endpoint but a motivation to continue improving accessibility, service, community medicine, and personalized care for all members.

Noam Ohana, CEO of Midrag, commented that the survey's strength lies in the voluntary participation of thousands of members driven by a desire to improve services in Israel, noting that such rankings inherently lead to service improvements.