Bezeq Reports Triple Increase in AI Usage in Three Months
Translated & summarized from Al-Shams by baba
Bezeq has seen a threefold increase in individual customer use of AI applications within three months, driven by services like chatbots and personal assistants. CEO Nir David noted this accelerates network demand, contrasting with previous growth rates. The company is expanding AI in customer service and cybersecurity, while also investing in fiber optic infrastructure and backup power systems to meet future demands.
The story in 5 lines · by baba
- Bezeq reported a threefold increase in individual AI application usage over three months.
- The surge in AI usage is accelerating demand on telecommunications networks.
- Bezeq is expanding AI integration in customer service and cybersecurity.
- The company plans to complete fiber optic deployment to all accessible Israeli homes by end of 2027.
- Bezeq has prepared its facilities with backup power systems for potential long-term outages.
Bezeq, an Israeli telecommunications company, has reported a threefold increase in the usage of artificial intelligence applications by its individual customers over the past three months. This surge includes AI-powered chatbots, learning tools, and personal assistants, and does not signify a tripling of overall internet traffic. The company revealed this data during a tour of its underground telecommunications facilities beneath Tel Aviv, which include four main tunnels spanning approximately 10 kilometers and reaching depths of up to 15 meters, equipped with communication cables and fiber optics. Bezeq's CEO, Nir David, stated that while data traffic previously doubled every two and a half to three years, the expansion of AI applications is accelerating demand on networks. The company is integrating AI into customer service, network fault detection, and cybersecurity. Most service calls are now directed to AI systems, though the proportion resolved without human intervention was not specified. In terms of infrastructure, Bezeq aims to complete fiber optic deployment to every accessible home in Israel by the end of 2027. The company has also equipped its facilities with backup systems and generators capable of operating for up to two weeks without external power, with fuel arrangements in place for extended outages, in preparation for potential widespread electricity disruptions. This rapid growth raises questions about the capacity of telecommunications networks to meet escalating demand and the necessary investments in fiber optics, data centers, and backup power systems to ensure the quality and continuity of digital services as AI adoption expands.
