El Al Offers Passengers Free Flights as Compensation for Service Downgrade
Translated & summarized from Ice by baba
El Al is downgrading its Prague flights to tourist class via Sun D'Or, affecting business class bookings. Passengers can accept a refund or credit, or fly and receive monetary compensation. Elite "GL" status passengers flying will get a future free tourist class flight to Prague as additional compensation. All affected passengers will also see their flights moved from Terminal 3 to Terminal 1.
The story in 5 lines · by baba
- El Al is downgrading Prague flights to tourist class, impacting business class bookings.
- Passengers can choose refunds, credits, or fly with monetary compensation.
- Elite "GL" status passengers flying will receive a future free tourist class flight to Prague.
- The flights will be moved from Terminal 3 to Terminal 1.
- Passengers who paid higher Terminal 3 taxes will receive a refund for the difference.
El Al is transferring its Prague flights to its subsidiary, Sun D'Or, which operates only a tourist class section on the route. This change means passengers who have already booked business class tickets will not be able to fly in the class they purchased. Affected passengers have the option to either proceed with their trip in tourist class or cancel their booking.
Those who choose to fly will receive monetary compensation according to law, to be paid within 21 days of the flight. Passengers who opt not to travel can convert their tickets to a credit voucher or receive a full refund.
For "GL" status customers and above, the compensation goes beyond a monetary refund. After completing their original flight, these passengers will receive a personal coupon code from El Al for a future round-trip tourist class flight to Prague, subject to availability. The value of this future ticket will correspond to the original booking. For one-way tickets booked in business class, the coupon will be for that specific direction only. The coupon will be sent to the customer's email within 21 days of the original flight's departure and will be valid for one year, redeemable on the El Al website. Port taxes and fees will still apply when booking with the coupon. Crucially, passengers must complete their original flight to be eligible for this future flight coupon; cancellations will forfeit this benefit.
Passengers with business class tickets who are not "GL" status or higher will receive the standard legal monetary compensation if they fly, or a credit voucher or full refund if they cancel. Additionally, all flights to Prague will move from Terminal 3 to Terminal 1. Passengers who paid Terminal 3 port taxes will be refunded the difference, as Terminal 1 rates are lower. El Al will process these refunds automatically.
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