Israeli Municipal Satisfaction Declines in Bnei Brak, Rises Elsewhere

A new social survey by Israel's Central Bureau of Statistics reveals that while most Israelis are satisfied with their local authorities, there are significant variations across cities and sectors. Overall, 66% of residents rate their municipality's performance positively, with 27% expressing dissatisfaction. The survey, conducted in 2025, also shows notable shifts compared to a decade prior.

Petah Tikva experienced the most significant improvement, with positive ratings jumping from 61% in 2015 to 85% in 2025. Rishon LeZion also saw an increase, reaching 81% satisfaction. Jerusalem's positive assessment rose from 39% to 68%, while Tel Aviv remained relatively stable at 76%. In contrast, Bnei Brak saw a decline in satisfaction from 61% to 56%, and Netanya experienced a moderate decrease to 71%.

The survey also examined the experiences of the approximately 2.1 million Israelis who sought services from local authorities in the past year, with 74% reporting satisfaction. Tel Aviv led in service satisfaction at 78%, followed by Haifa at 63%. A major point of dissatisfaction across cities was the waiting time for services, with about a third of residents in large cities citing it as a problem.

Furthermore, the data indicates a shift in how residents interact with municipalities, with 40% of service requests now made online. The survey also noted that residents aged 35-39 and married individuals are prominent users of municipal services, with usage declining among older age groups.