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Israeli National Insurance Institute Faces Client Dissatisfaction, Survey Reveals
A 2025 survey by Israel's Central Bureau of Statistics found that approximately 507,000 Israelis were dissatisfied with services from the National Insurance Institute (Bituah Leumi). Common complaints included long waits and poor information. Despite this, overall satisfaction has risen significantly since 2015.
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What happened
- 01Around 507,000 Israelis were dissatisfied with services from the National Insurance Institute in 2025.
- 02Long waiting times were the most common complaint among dissatisfied Bituah Leumi clients.
- 03Overall satisfaction with Bituah Leumi services increased to 72% in 2025 from 63% in 2015.
- 04Arab Israelis reported higher overall satisfaction with Bituah Leumi than Jewish Israelis.
- 05A separate survey found 34% of users felt local social services did not resolve their problems.
The report also highlighted disparities in satisfaction and service access among different demographic groups, including Arab and Jewish Israelis, and assessed local social services.
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