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WhatsApp Blocks Surge in Israel as Hundreds Report Account Access Issues

By נבו טרבלסי
Translated & summarized from Globes by baba
The story · English

Over the past two weeks, numerous Israeli WhatsApp users have reported their accounts being blocked without clear reasons. Last week, several dozen cases were documented, but in recent hours the number of blocked accounts has risen to at least 200. Affected users are unable to access their WhatsApp accounts.

The issue appears to be localized to Israel, with no similar surge reported globally. Experts suggest the problem may stem from a glitch in WhatsApp's algorithm, which mistakenly flags accounts interacting with unknown or unverified numbers as bots or spammers. This has led to wrongful account suspensions.

The Israeli Internet Association has warned about this wave of blocks and continues to receive numerous reports through its safe internet helpline. Some users experience repeated blocks even after their accounts are reinstated. The association advises users to back up important WhatsApp data and use alternative messaging apps to mitigate risks.

Users are also cautioned against paying third parties who offer to remove blocks, as the official remedy is to submit an appeal directly through Meta's mechanisms following the block notification. WhatsApp responded by stating it constantly works to prevent abuse on its platform and quickly rectifies errors to restore legitimate users' access.

This ongoing issue highlights challenges in automated moderation systems, especially when handling language-specific or regional usage patterns, as seen with Hebrew and the Israeli interface.

Summary: Hundreds of Israeli WhatsApp users face unexplained account blocks due to a likely algorithm error, prompting warnings and guidance from the Israeli Internet Association and a response from WhatsApp to resolve the issue promptly.

Read the original at Globes
Full coverage · 3 outlets
50% centerFirst: Globes · Aug 3

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