Wolt Delivery Driver Drops Sushi on Ground, Returns It in Box to Customer in Bnei Brak

A woman from Bnei Brak, identified as Sh., experienced a health hazard and customer service nightmare after ordering 480 shekels worth of sushi via the Wolt app. Upon delivery, she noticed the sushi was incomplete and disheveled, prompting her to check outside where she saw the delivery driver handling food on the ground. The driver had dropped parts of the sushi on the pavement, picked up what he could, and returned it to the box.

Sh. described the scene as shocking, with sushi pieces smeared on the floor and some hidden in the yard. Despite the clear sanitary violation, Wolt's customer service was slow and unhelpful, initially responding only with automated messages and no immediate refund or replacement. After hours of back-and-forth, Wolt offered a partial refund of 50%, which Sh. rejected, demanding a full refund due to the unsanitary condition of the food.

Only late at night, about three hours after the complaint was filed, did Wolt credit her account with a partial refund plus an additional 15 shekels, but no cash reimbursement. Sh. stated she will never order from Wolt again. The incident was shared on the Facebook group "How It Really Looks," sparking widespread outrage. The restaurant declined to intervene, stating the issue was with Wolt. Wolt has yet to issue an official response.

Summary: A Wolt delivery driver in Bnei Brak dropped a 480-shekel sushi order on the ground and returned it to the customer, who faced slow customer service and only a partial refund after complaining about the unsanitary delivery.

Points: - Wolt delivery driver dropped sushi on the ground and returned it to the customer in Bnei Brak. - Customer noticed missing and damaged sushi pieces upon delivery. - Wolt's customer service was slow, initially offering only automated replies. - Partial refund of 50% was offered and rejected; final credit was partial plus 15 shekels. - Restaurant refused responsibility, blaming Wolt for the incident. - Incident sparked public outrage on social media with no official Wolt response yet.

Topic: general israel_relevant: true Entities: {"people":["Sh."],"organizations":["Wolt"],"places":["Bnei Brak"]}