Harel Insurance Accused of Abandoning Vulnerable Policyholders
Translated & summarized from Now 14 by baba
Harel Insurance is facing accusations from policyholders who claim the company has been unresponsive and provided unclear information when they attempted to claim benefits from their long-term care insurance. Cases include an elderly woman with dementia, a man with multiple transplants, and a cancer patient, all of whom report significant difficulties in accessing promised support after years of payments. Harel stated they operate professionally and responsibly but cannot comment on individual cases due to privacy concerns.
The story in 6 lines · by baba
- Harel Insurance is accused of abandoning vulnerable policyholders during critical times.
- An 82-year-old Holocaust survivor with dementia is among those facing issues.
- A man with multiple transplants and dialysis struggles to get a response to his claim.
- Families report confusion and fear regarding their coverage for serious illnesses.
- Policyholders claim years of payments have not translated into accessible support.
- Harel stated they operate professionally but cannot comment on specific cases.
Several policyholders and their families have accused Harel Insurance of failing to provide adequate support and clear answers when they needed to claim benefits from their long-term care insurance policies. The accusations come from individuals in complex medical situations, including an 82-year-old Holocaust survivor with dementia, a man who has undergone multiple transplants and dialysis, and a family concerned about their coverage for cancer treatment.
These policyholders, who have paid premiums for years, report encountering bureaucratic hurdles, a lack of clear communication, and delays in processing their claims. They argue that this experience is particularly distressing during times of severe illness or cognitive decline, when they expect their insurance to provide a safety net, not an additional burden.
One case involves the daughter of an 82-year-old dementia patient who, after receiving benefits for five years, was suddenly charged around 400 shekels monthly without a clear explanation. She claims to be struggling to get a definitive answer about these charges and a refund.
Another policyholder, insured with Harel since 1998, who has had liver and kidney transplants and undergone intensive care, states he is still awaiting a substantive response to his claim and fears his rights may expire. A third family reported that a relative diagnosed with throat and lung tumors, paying about 600 shekels monthly for insurance, fears their coverage may not match their understanding of the policy when trying to activate it.
Harel Insurance responded by stating that as the administrator for Clalit Health Services' long-term care policies, they operate professionally and responsibly according to applicable rules. Due to privacy and medical confidentiality, the company declined to comment on specific cases.