Migdal HaEmek Integrates Advanced AI for City Services and Operations
Translated & summarized from 0404 by baba
Migdal HaEmek Municipality is launching advanced AI tools to improve resident services and internal operations, aiming for faster, smarter, and more accessible city functions. The initiative, supported by a NIS 250,000 grant from the Rashi Foundation, includes a 24/7 AI service platform for residents and a new employee portal planned for 2027. Mayor Yaki Ben Haim is leading the innovation drive to enhance efficiency and resident experience.
The story in 5 lines · by baba
- Migdal HaEmek is integrating advanced AI for resident services and municipal operations.
- The city received a NIS 250,000 grant from the Rashi Foundation for the MUNI AI project.
- An AI system will provide residents with 24/7 information and services via multiple platforms.
- A new municipal employee portal is under development, expected to launch in 2027.
- Mayor Yaki Ben Haim is spearheading the city's innovation and AI integration efforts.
The Migdal HaEmek Municipality is advancing its technological leadership by integrating advanced artificial intelligence tools into municipal operations and resident services. This initiative follows the city's establishment of Israel's first AI school.
A professional summit was held as part of the MUNI AI project, attended by the municipality's management, department heads, and employees. Mayor Yaki Ben Haim emphasized the city's commitment to innovation, aiming to leverage cutting-edge technology to make resident services faster, smarter, and more accessible, while also streamlining internal municipal work.
The municipality was selected for this innovation project through a grant from the Rashi Foundation, totaling NIS 250,000. The project is managed by Eran Moalem, the city's Information Systems Manager, alongside a leadership team including Einbar Yeshayev Samandayev (Municipal Call Center Manager), Ella Bluestein (Digitization at the Engineering Department), and Maayan Sitbon Lev (Public Inquiries Manager).
The core of the project is developing a smart city response system that will allow residents to receive information and services 24/7 via phone, website, WhatsApp, and Telegram. The AI system will handle frequently asked questions, provide information, and guide residents efficiently.
The professional development day included a lecture by Tal Chakuk, founder of PractiAI, on Microsoft Copilot tools. Participants then engaged in discussions to identify common resident inquiries and service process bottlenecks to develop practical solutions.
In parallel with resident-facing digital advancements, the Information Systems Department is developing a new municipal employee portal, slated for implementation in 2027. This portal will consolidate all necessary services, tools, and information for employees, including an organizational phone directory, procedures, digital forms, and online approval processes, aiming to enhance internal communication and reduce manual tasks. Migdal HaEmek's integrated approach, combining leadership vision, the MUNI AI project, and internal tool development, demonstrates its commitment to creating a high-quality, advanced, and efficient urban environment for both residents and employees.