Sephora UK Dramatically Increases Shipping Costs to Israel
Translated & summarized from Ynet by baba
Sephora UK has significantly increased its shipping costs for Israeli customers, eliminating the previous affordable flat rate and free shipping option. Deliveries now cost up to 169.7 shekels via express shipping, leading to customer frustration and speculation about a policy change. Some customers also report canceled or severely delayed orders, with packages being returned or stuck in transit.
The story in 5 lines · by baba
- Sephora UK shipping to Israel now costs up to 169.7 shekels, a dramatic increase from previous rates.
- The previous affordable shipping option of 6.95 pounds and free shipping over 50 pounds has been removed.
- Customers report unexpected order cancellations and significant delays for shipments to Israel.
- Some packages have been returned at London airport or are stuck in transit for weeks.
- Sephora customer service states express shipping via DHL is currently the only available method.
Israeli customers shopping on the Sephora UK website have discovered a significant increase in shipping costs, with the previously affordable option disappearing. Orders now incur a charge of 169.7 shekels (approximately $45 USD) for standard delivery or 103.5 shekels (approximately $28 USD) for express shipping. Until recently, Israelis could order from Sephora UK for a flat rate of 6.95 pounds (about 28.8 shekels), with free shipping offered on orders over 50 pounds. While not all products are shipped internationally, popular brands like RHODE, Charlotte Tilbury, Glow Recipe, Sol de Janeiro, Anastasia Beverly Hills, and Rare Beauty were available.
Customers noticed the change recently, with the discounted shipping option removed. The only available method is now express shipping via DHL, costing between 25 and 41 pounds. Sephora's customer service stated that this is currently the only shipping method available, leaving customers to speculate whether this is a temporary glitch, a result of flight shortages, or a deliberate policy change.
Adding to the frustration, some customers report that orders placed before the shipping price hike were unexpectedly canceled or are experiencing significant delays. Some of these customers received refunds from their credit card companies after their packages failed to arrive, while others were issued store credit and even compensation vouchers by Sephora. One customer shared with Ynet that her last package from Sephora was returned at London airport due to failing a security scan.
Discussions on social media platforms reveal similar experiences, with customers reporting delayed packages and confusion. One user mentioned receiving a "very strange email" from Sephora after two recent orders failed to arrive. Another customer, who ordered in September, is still waiting for her package and noted that the exorbitant shipping fees were not yet in effect when she placed her order. Others have reported their orders stuck in London for weeks, with explanations ranging from customs issues to an inability to dispatch shipments.
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