Israel's Capital Markets Authority Returns Millions to Consumers
Translated & summarized from TheMarker by baba
Israel's Capital Markets Authority returned approximately NIS 21.5 million to consumers in 2025 following 17,000 inquiries. Of these, 76% were complaints, with 45% found to be justified. The authority's department handled the cases with a team of around 30 staff members.
The story in 5 lines · by baba
- Israel's Capital Markets Authority returned NIS 21.5 million to consumers in 2025.
- The authority processed about 17,000 inquiries and complaints from policyholders.
- 76% of the total inquiries received by the authority were complaints.
- Nearly half of the complaints, 45%, were determined to be justified.
- A department of approximately 30 staff members handled the public inquiries.
Israel's Capital Markets, Insurance and Savings Authority reported that it facilitated the return of approximately NIS 21.5 million to consumers in 2025. This was in response to around 17,000 inquiries and complaints from policyholders and savers. The authority's Public Inquiries Department, staffed by about 10 employees alongside 20 call center agents, handled these cases.
According to the report, 76% of the total inquiries were complaints, with nearly half of those, or 45%, being deemed justified after review. The report summarizes public inquiries received by the authority throughout the year.
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