Arkia Faces Class Action Lawsuit Over Canceled Japan Flights

A class action lawsuit has been filed against Israeli airline Arkia in the Central District Court by passengers who purchased tickets for flights to Tokyo. Arkia had announced a new direct route to Tokyo, scheduled to begin on October 25, 2026, and sold tickets to numerous travelers. However, it was later revealed that regulatory approval from Japanese authorities was not obtained. Consequently, Arkia initially canceled some flights and subsequently announced the complete cancellation of the route.

The lawsuit alleges that Arkia violated consumer protection laws during both the marketing and cancellation phases. The plaintiffs claim Arkia profited by selling flights for which the feasibility was uncertain, benefiting from the funds, interest, and currency fluctuations for months. The suit contends that Arkia transferred the risk of non-approval, which materialized, to its customers without their knowledge, while customers paid for tickets assuming no such risk.

Furthermore, the lawsuit asserts that Arkia unjustly enriched itself by failing to offer alternative flight arrangements when it became aware of the inability to operate the route, as required by law. Passengers are reportedly facing a delay of up to 21 business days for refunds, during which Arkia continues to hold and benefit from their money. The damages claimed per passenger amount to NIS 6,000.

Arkia stated that it has not yet received the lawsuit and will review it upon receipt. The airline categorically denies the allegations, asserting that it has acted and will continue to act in accordance with required procedures. Arkia also expressed hope to operate flights to Japan soon, indicating ongoing efforts with relevant authorities.