New Organization to Champion Israeli Air Travelers' Rights
Translated & summarized from Ynet by baba
A new organization, the Israeli Aviation Consumers Organization, led by attorney Ilan Barnboim, has been established to advocate for Israeli air travelers facing issues like flight cancellations and refund difficulties. The initiative aims to collect complaints, inform passengers of their rights, and push for systemic changes within airlines and at Ben Gurion Airport. Founders stress that the organization will fight for passengers' rights and hold companies accountable, urging affected individuals to share their experiences.
The story in 6 lines · by baba
- A new organization, the Israeli Aviation Consumers Organization, has been launched to address passenger rights issues.
- Attorney Ilan Barnboim is leading the initiative to combat flight cancellations, delays, and refund problems.
- The organization will collect complaints and advocate for systemic improvements in the aviation industry.
- It will also address service deficiencies at Ben Gurion Airport and work with relevant authorities.
- The initiative aims to ensure passengers are not alone when facing airlines and to hold them accountable.
- Affected travelers are encouraged to share their experiences with the new organization.
A new initiative, the "Israeli Aviation Consumers Organization," has been launched to address the growing number of issues faced by Israeli air travelers, including flight cancellations, significant delays, difficulties in obtaining refunds, and poor service. The organization, spearheaded by attorney Ilan Barnboim, aims to give a voice to passenger complaints and work towards systemic improvements in the aviation industry.
The initiative is currently in its early stages and has not yet been officially registered. Its founders stated that recent aviation developments, which led to the cancellation or postponement of hundreds of flights, have caused millions of shekels in damages to thousands of Israelis, highlighting the urgent need for a body to protect passenger rights. Many travelers struggle to deal with airlines due to a lack of awareness about their rights, complex bureaucratic procedures, and inadequate responses, often leading them to forgo entitled compensation or refunds.
The organization plans to collect public complaints, disseminate information on passenger rights, and identify recurring patterns of consumer harm. The collected data will be used to advocate for broad solutions rather than addressing individual cases. The founders also intend to expand their focus beyond airlines to include service deficiencies at Ben Gurion Airport, working with the Israel Airports Authority, the Ministry of Transport, and other service providers.
"An Israeli passenger should not feel alone against a large airline that seeks to harm them," said Barnboim, who is designated as the organization's chairman. He emphasized the organization's mission to create a determined consumer body that amplifies public grievances, assists passengers in understanding their rights, and holds those who infringe upon them accountable. Barnboim urged affected passengers not to waive their rights and to share their experiences with the organization, stating, "We are here to fight for you. We will not allow the money of Israeli travelers to be abandoned."
The organization will not charge fees for its core services, focusing on identifying and rectifying widespread issues in the aviation sector. However, for cases requiring legal proceedings, fee arrangements will be determined individually with the involved lawyer and parties. Passengers who have experienced flight cancellations, significant delays, or other infringements on their rights are encouraged to contact the organization via email at 911teufa@gmail.com or through its Facebook page, "Israeli Aviation Consumers Organization."
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