Class Action Lawsuit Filed Against Lastminute Over Cancellation Fee Deductions
Translated & summarized from Now 14 by baba
Three customers have filed a class action lawsuit against the travel website Lastminute, alleging improper deductions of handling fees from flight cancellation refunds. The suit, seeking over 2.5 million shekels, claims the company violated a Supreme Court ruling that prohibits such deductions. Lastminute stated they will review the lawsuit upon receipt and consider their legal options.
The story in 5 lines · by baba
- Three customers are suing Lastminute for allegedly deducting improper handling fees from flight cancellation refunds.
- The proposed class action lawsuit seeks over 2.5 million shekels in damages.
- The lawsuit cites a Supreme Court ruling stating travel agencies cannot deduct fees from legally mandated refunds.
- One customer claims 195 shekels were withheld from a 1,438 shekel refund for canceled Budapest flights.
- Lastminute stated they will review the lawsuit and their legal options upon receipt.
Three customers are suing the travel website Lastminute, operated by StarNxt, alleging that the company improperly deducted "handling fees" from refunds for canceled flights. The customers are seeking to certify a class action lawsuit with damages estimated at over 2.5 million shekels.
The lawsuit, filed by attorneys from the Rappaport, Levin, Biton firm, claims that Lastminute deducted tens of dollars per ticket from refunds, which the customers argue they were entitled to in full. One customer reported purchasing two tickets to Budapest for 1,438 shekels, which were canceled due to the war with Iran. She was informed of a $30 per ticket deduction and ultimately received only 1,243 shekels, meaning 195 shekels were not returned.
Another customer bought six tickets to Dusseldorf for over 10,000 shekels, which were canceled about two months before departure. Despite protesting the $39 per ticket handling fee, she claims 691 shekels were deducted. A third customer, who bought five tickets for over 7,000 shekels to the same Dusseldorf flight, also had 195 dollars deducted after her flight was canceled in April 2026. She noted that a separate ticket purchased through Max Travel for a canceled flight did not incur such fees.
The legal action follows a Supreme Court ruling on October 5, 2026, concerning a case against Issta, which stated that travel agencies cannot deduct handling fees from refunds issued by airlines for canceled flights when passengers are legally entitled to a full refund under the Aviation Services Law. The plaintiffs argue StarNxt's actions violate this ruling.
Lastminute stated that the lawsuit has not yet been received, but upon receipt, they will review it and consider their legal options in accordance with the Supreme Court's decision. The class action request has not yet been approved by the court, and the allegations against the company have not been proven.