Class Action Lawsuit Filed Against KSP Over Product Returns
Translated & summarized from Now 14 by baba
A class action lawsuit seeking over 2.5 million shekels has been filed against KSP in Israel, alleging the company obstructs customer returns of remote purchases. The suit claims KSP refused a refund for speakers because the original packaging was missing, despite consumer law not requiring it. KSP stated the incident was a specific error and that their policy allows returns without original packaging, while questioning the lawsuit's timing.
The story in 5 lines · by baba
- A class action lawsuit seeking over 2.5 million shekels was filed against KSP in Israel.
- The lawsuit alleges KSP makes it difficult for customers to cancel remote purchases.
- A customer was reportedly denied a refund for speakers due to missing original packaging.
- Plaintiffs argue KSP's policy violates consumer protection laws regarding returns.
- KSP claims the incident was a specific error and their policy is compliant with the law.
A class action lawsuit seeking over 2.5 million shekels has been filed against Israeli electronics retailer KSP and its subsidiary K.S.P. Express. The suit, filed with the Lod District Court, alleges that the company makes it difficult for customers to cancel remote purchases, such as those made online.
The core of the claim is that KSP refused to allow a customer to return a pair of Logitech speakers purchased for 349 shekels because he did not have the original packaging. The customer reportedly discovered a defect after opening the product and attempted to return it within 14 days, but was denied by customer service and the store.
According to the lawsuit, KSP's policy requires customers to return products with intact original packaging and sometimes imposes a 20% deduction or other conditions, which the plaintiffs argue violates consumer protection laws. The law, they contend, allows for the cancellation of remote sales within a specified period without mandating the retention of original packaging.
The plaintiffs, represented by lawyers Yonatan Rappaport, Adam Levin, and Roi Biton, aim to represent all KSP customers who sought to cancel remote purchases over the past seven and a half years. They are seeking an order for the companies to allow cancellations without original packaging, remove misleading information, and compensate affected customers for financial damages, inconvenience, and distress.
KSP has responded by stating that the company adheres to the law and provides fair service. They attributed the incident to a "specific error" by a representative who applied in-store return procedures to an online purchase. KSP maintains that its website policy aligns with the law and does not require original packaging for remote purchase cancellations, citing examples of accepting returns without original packaging and selling them at a discount. The company also questioned the timing and necessity of the lawsuit, suggesting the issue could have been resolved directly with management.