Bereaved Father's Call to Cancel Son's Phone Line Takes Emotional Turn
Translated & summarized from Kipa by baba
A father seeking to cancel his son's phone line after his death in war experienced contrasting customer service interactions, with one representative offering a temporary hold and another providing a sympathetic cancellation and refund.
The story in 5 lines · by baba
- Father tried to cancel son's phone line after his death.
- First representative offered temporary suspension, not cancellation.
- Second representative was sympathetic and processed cancellation.
- Second representative arranged a refund for the unused line.
- Son was killed in the war nearly three years prior.
Nearly three years after his son Yonatan was killed in the war, Hagi Loiber recounted an emotional experience attempting to cancel his son's phone number. Loiber initially called customer service hoping to disconnect the line, but the first representative offered a temporary suspension instead of a permanent cancellation. Loiber was taken aback, stating, "But my son was killed definitively," and ended the call.
He then called back and spoke with a different representative, Fatima. When Loiber explained that his son had died in the war, Fatima expressed condolences and proceeded to cancel the line without further questions. She then inquired about the date of the incident, and upon learning it was nearly three years prior, offered to arrange a refund. After consulting with her manager, Fatima confirmed the refund would be processed quickly.
Loiber described the second call's conclusion as "And we disconnect. And we disconnect. And the line dies," reflecting the finality of his son's passing and the resolution of the phone line issue.
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