Grieving Father Recounts Emotional Call to Cancel Slain Son's Phone Line
Translated & summarized from Kikar HaShabbat by baba
A grieving Israeli father shared an emotional experience canceling his fallen son's phone line, receiving empathy from one representative after initial insensitivity from another. The story highlights the profound impact of such personal losses and the kindness found in unexpected moments.
The story in 5 lines · by baba
- Father canceled slain son's phone line after nearly three years.
- Initial customer service response was perceived as insensitive.
- A second representative offered warm condolences and efficient service.
- The son, Yonatan Louber, fell in combat in Gaza.
- The family continues to mourn and support his widow and children.
Hagai Louber, whose son Yonatan was killed in combat nearly three years ago, recently attempted to cancel his son's mobile phone number. In a poignant Facebook post, Louber described the difficult process, initially calling a customer service representative named Shahar. When Louber explained that the line belonged to his son who had died in the war, the representative offered a temporary suspension, which Louber found insensitive.
Louber then called back and spoke with a representative named Fatima, who reacted with immediate empathy. "I'm sorry for your loss," Fatima said warmly, before proceeding to cancel the line without further questions. She then spoke with her manager and assured Louber that the process would be quick, understanding that the family had been paying for the line for years.
Fatima's compassionate response deeply moved Louber, who thanked her profusely. She responded, "May you have joy," before they disconnected. Louber concluded his post by stating, "And the line is gone."
Sergeant Major (Res.) Yonatan Louber, aged 24, was a combat soldier who fell in battle against terrorists in southern Gaza. He is survived by his parents, Hagai and Tzipporah, eight siblings, his widow Avia, and two young sons, Nachman and Amotz, who was born after his father's death. Last year, Avia became engaged to Yehoshua Gilbiz, a development that Louber marked with a heartfelt message to his late son.
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