Full coverage· Economy· Updated
New Israeli Law Requires Certain Businesses to Record and Share Consumer Calls
Israel's Consumer Protection Authority mandates certain companies in financial and advisory sectors to record calls and provide copies to consumers, enhancing consumer protection and evidentiary rights. Failure to provide recordings will favor the consumer's account in disputes.
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What happened
- 01Certain financial and advisory companies must record and share consumer calls under new Israeli law.
- 02Businesses must inform consumers about call recording and their right to obtain copies.
- 03If recordings are withheld, the consumer's version is presumed correct in disputes.
- 04The law targets sectors with frequent consumer harm, not all businesses in those fields.
- 05A transitional period allows businesses to prepare, but existing recorders must comply immediately.
The law includes a transition period but requires immediate compliance from businesses already recording calls.
The coverage
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- Centre3
- RightNone
- HarediNone
- ArabNone
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