Wire

Sign in to baba News

One account across the web, iPhone and Android — your subscription follows it.

or use an email code

By continuing you agree to the terms and privacy policy.

News Plus

Welcome, one more step

The cross-newsroom layer: who covered a story, who didn’t, and how each one worded it. Plus your own news, on every device.

Follow your news

  • Unlimited follows
  • Alerts for what you follow (in the app)
  • Story alerts (in the app)
  • Hide read stories
  • The daily brief by email

See the coverage

  • Headlines side by side
  • Who reported first
  • Every newsroom clip, from every platform
  • Every newsroom photo on a story

Go deeper

  • The whole archive
  • Your reading diet
  • Duki without the daily limit
  • The Desk: the news, spoken every hour
  • Catch Me Up, and what changed since you read it
  • The Wire

Free stays free: the live wire, Not Everywhere, the brief, five follows and five Duki questions a day.

Search stories

Type at least two characters. Results come from every newsroom baba reads.

↑↓ to move · ↵ to open · esc to close

Sign in to baba News

Sign in to keep asking. News Plus removes the daily limit.

or use an email code

By continuing you agree to the terms and privacy policy.

News Plus · Ask Duki

Keep asking Duki

A free account gets five questions a day. News Plus lifts the daily limit.

Also in News Plus

  • The whole archive
  • Headlines side by side
  • Who reported first
  • The Desk, every hour

Full coverage· Economy· Updated

CEOs Reverse AI-Driven Layoffs as Automation Fails to Replace Human Workers

Following widespread layoffs justified by AI automation, many companies including Ford, IBM, and Commonwealth Bank are rehiring human workers after automation failures caused operational crises and customer losses.

1 newsroom · 1 language · since

Sign in to baba News

Sign in to save this article and find it on your phone.

or use an email code

By continuing you agree to the terms and privacy policy.

What happened

  1. 01Over half of companies regret AI-driven layoffs and are rehiring human workers.
  2. 02Rapid automation caused engineering failures and customer service breakdowns.
  3. 03Ford and IBM had to rehire experienced staff to manage AI shortcomings.
  4. 04Commonwealth Bank reversed layoffs after voice bots failed complex tasks.
  5. 05Hidden costs of AI automation often exceed savings from layoffs.
  6. 06Gartner forecasts half of firms will rehire customer service staff by 2027.

Studies show over half of firms regret AI-driven cuts, highlighting AI's current inability to fully replace human judgment and management. Experts warn of hidden costs and workforce skill gaps, predicting a major reversal in automation layoffs by 2027.

Translated and summarized by baba from N12, the latest report. Read N12’s original

The coverage

One newsroom on this story

Who covered it

Only N12 so far. No other newsroom has reported it yet.