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Banks to Shift to Digital Mail by Default, Excluding Some Customers
The Bank of Israel's Banking Supervision Department has published a draft directive to make digital communication the default method for bank notifications, replacing physical mail. This proposed change, released on Wednesday, November 4, 2026, for public comment, aims to align with technological advancements, reduce printing and mailing costs, and speed up information delivery.
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What happened
- 01The Bank of Israel has proposed a draft directive to make digital notifications the default communication method for banks.
- 02Customers aged 70 and older are exempt from the automatic transition to digital mail.
- 03Customers who have not used their bank's website or app in the past year will also remain on physical mail.
- 04Any customer will retain the right to opt out of digital delivery and receive traditional paper mail.
- 05Banks must monitor customer engagement with digital notices and revert to physical mail if the customer does not access them.
- 06Bank of Israel data shows that 92% of all banking transactions were conducted digitally in 2025.
- 07The draft directive was released for public comment on Wednesday, November 4, 2026, before finalization.
Currently, customers must actively opt in to receive digital notices, meaning many who use banking apps still receive paper mail. Under the new rules, banks can automatically transition customers to digital delivery. This shift reflects a major rise in digital banking, with Bank of Israel data showing that 92% of all banking transactions were digital in 2025, up from 66% in 2019.
To protect vulnerable populations, certain groups will be exempt from the automatic transition. Customers aged 70 and older, as well as those who have not logged into their bank's website or app within the past year, will continue to receive physical mail by default. Additionally, any customer can still choose to opt out of digital notifications and request traditional paper mail.
Banks that implement the change will be required to monitor customer engagement with digital notices. If a customer does not engage with the digital messages, the bank must revert to sending physical mail. The Supervisor of Banks stated that the implementation of these regulations will be closely monitored.
Summarized by baba from the reports of 3 newsrooms. Updated
Latest report: TheMarker. Read TheMarker’s originalThe coverage
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