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KLM Fined Over Luggage Dispute, Denied Boarding
A small claims court in Safed ordered KLM to pay NIS 9,037 to two passengers denied boarding from Montreal due to a luggage registration error. The court found KLM at fault for the mistake and the subsequent payment issues, awarding compensation and legal fees.
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What happened
- 01KLM must pay NIS 9,037 to two passengers denied boarding due to a luggage error.
- 02The court ruled KLM's registration mistake caused the payment failure and denied boarding.
- 03KLM's arguments about passenger fault and credit card issues were rejected by the court.
- 04The airline's offer of a free alternative flight was seen as an admission of error.
- 05Claims for punitive damages and compensation for a lost bag were dismissed.
- 06The passengers were traveling from Montreal to Amsterdam when the incident occurred.
The airline's defenses, including claims of passenger error and credit card failure, were rejected based on inconsistencies in KLM's own records and their offer of a free alternative flight. Claims for punitive damages and a lost bag were dismissed.
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