Israel’s Transportation Ministry Begins Refunds for Reduced Public Transit Service After ‘Lion’s Roar’ Strike
Translated & summarized from Globes by baba
Israel’s Ministry of Transportation is launching a refund program for public transit users affected by service cuts during the "Lion’s Roar" strike four months ago. Eligible monthly and student pass holders can claim refunds until the end of 2026 through various digital and physical channels.
The story in 6 lines · by baba
- Israel’s Transportation Ministry starts refunds for public transit pass holders affected by service cuts four months ago.
- Refunds apply to monthly "free" passes and annual or semester student passes for 2025/2026.
- Refund amounts are based on days of reduced service and calculated automatically.
- Passengers can receive daily pass credits, discounts on future passes, or stored value on Rav-Kav cards.
- Refunds can be claimed via apps, charging stations, or phone until December 31, 2026.
- Ministry Director General Moshe Ben Zaken highlighted efforts for a smooth and fair refund process.
Four months after the significant public transportation disruption known as the "Lion’s Roar," Israel’s Ministry of Transportation will start issuing refunds to passengers holding monthly or student transit passes during the affected period. The refund campaign begins this Sunday and applies to those with monthly "free" passes who were unable to use their subscriptions due to the substantial service reductions, as well as to holders of annual or second-semester student passes for the 2025/2026 academic year. Passengers can claim refunds until December 31, 2026.
The refund amount is automatically calculated based on the number of days the transit service was curtailed. Monthly pass holders will receive a daily pass credit equivalent to the days of reduced service or may opt for a discount on their next monthly pass purchase or a stored value credit on their Rav-Kav card equal to 70% of the unused days’ value. Student pass holders will receive similar discounts on their upcoming annual or first-semester passes or stored value credits.
Refunds can be redeemed through the Hop-On and Rav-Kav Online apps, at physical charging stations across the country, or by phone. Moshe Ben Zaken, Director General of the Ministry of Transportation and Road Safety, emphasized the ministry’s coordination with transit operators to ensure a fast and convenient refund process. He stated, "The system identifies eligibility via the Rav-Kav card and presents relevant redemption options to passengers. We will continue working to provide efficient, fair, and accessible service everywhere and at all times."
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