Four Israeli Banks Sued Over Alleged Covert Email Tracking

A class-action lawsuit has been filed against four Israeli banks, accusing them of employing covert technological tracking mechanisms within emails sent to customers. The lawsuit, submitted to the Tel Aviv District Court, alleges that banks embed these tracking tools in various types of emails, including marketing, operational, and service messages. According to the claim, these mechanisms allow the banks to monitor information about sent messages without effective notification or prior consent from customers.

A central argument is that these tracking features are activated by default, remaining hidden from customers. The plaintiffs also contend that the banks do not provide a clear and accessible way for customers to opt out of or stop this tracking. This conduct, they argue, infringes on customer privacy and violates legal provisions.

The lawsuit seeks to represent all recipients of emails from the four banks that contained these tracking elements, as well as those exposed to the described activity patterns. While the exact damages are yet to be assessed, the plaintiffs estimate the total claim to exceed 2.5 million shekels. Beyond financial compensation, the plaintiffs are requesting court orders to compel the banks to cease using these tracking methods without clear disclosure and informed consent, and to establish an accessible mechanism for customers to control and refuse tracking.

One of the banks named, Discount Bank, confirmed it is reviewing the lawsuit and the request to certify it as a class action. This is not the first class-action suit against major Israeli banks this year; in September 2026, a similar case was approved against four large banks for allegedly failing to pay customers interest on current account funds between 2022 and 2025.