Spotify Family Plan Users Must Scan QR Code Within 7 Days or Lose Subscription
Translated & summarized from Al-Shams by baba
Spotify is now requiring some Premium Family plan users to scan a QR code from the account owner within seven days to verify they live together. Failure to do so will result in losing their subscription spot and a 12-month ban from family or duo plans. An alternative address verification method is also available. The company has not specified which countries or users are affected by this new policy.
The story in 5 lines · by baba
- Spotify now requires some Premium Family plan users to scan a QR code within 7 days for verification.
- Failure to scan the QR code results in losing the subscription spot and a 12-month ban from family/duo plans.
- The family plan in Israel costs 39.90 shekels monthly for up to four accounts.
- An alternative verification method requires users to enter their full address.
- Spotify has not disclosed which countries or users are subject to this new verification process.
Spotify has begun requiring some users of its Premium Family plan to verify they live with the account owner by scanning a QR code from their phone. This verification process, reported on Monday, October 19, 2026, must be completed within seven days. Failure to comply will result in the user losing their spot in the plan and being barred from joining any family or duo plan for 12 months, according to the company's official support page. The family plan is available in Israel for 39.90 shekels per month for up to four accounts, with terms stipulating that the account holder and participants must be family members residing at the same address. To perform the scan, the account owner displays a QR code from their profile settings, and the verifying individual scans it with their phone's camera while both are in the same location. The QR code changes frequently, rendering screenshots useless. Verification is exclusively through the mobile app, and both parties must have the latest version installed. If scanning fails, Spotify advises checking device time and date settings, restarting the app, and attempting a face-to-face scan. Users who fail verification within the deadline are automatically moved to the free version of the app. The 12-month ban on joining family or duo plans begins from the date of failure, though an individual subscription remains an option for ad-free listening. An alternative verification method involves the user entering their full address upon joining, when the account owner changes their address, or if Spotify cannot confirm it. This method also allows seven days for completion, and the address must be in the same country as the payment method. Spotify states this request is being sent to only some users, not all, and has not specified which countries or when all users will be included. Families with children studying or working away from home are advised to ensure their apps are updated and that a family member is near the account owner should the notification arrive.