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Ongoing Story· Day 6

Bank Leumi CEO Solicits Customer Feedback on X

3 developments

IceEconomy

Bank Leumi CEO's Social Media Experiment Goes Viral

Translated & summarized from Ice by baba

BusinessNeutral tone

Hebrew · Sole source

Bank Leumi CEO Hanan Friedman has gained significant attention for his direct engagement on social media platform X, formerly Twitter. His initiative, intended to connect with the public, has led to viral discussions and even parodies. Friedman responded to user comments, including one comparing his efforts to millions spent on singer Omer Adam, stating his goal was direct communication, not advertising.

The story in 6 lines · by baba

  • Bank Leumi CEO Hanan Friedman's direct social media engagement has become a viral phenomenon.
  • A user noted Friedman's interactions were better advertising than millions paid to singer Omer Adam.
  • Friedman stated his X account was for direct communication with customers, not advertising.
  • His initial post about bank service improvements generated over 900 replies in 30 hours.
  • Friedman posted a video to confirm his personal involvement amid user skepticism.
  • The CEO's social media activity has inspired parodies, including from a TV comedy show.

Hanan Friedman, the CEO of Bank Leumi, has sparked significant public interest with his direct engagement on social media platform X, formerly Twitter. What began as an attempt to establish a more immediate communication channel with the public has evolved into a widely discussed initiative within the banking sector.

Friedman, who recently joined X, expressed surprise at the attention his account has garnered. A user named Dor Cohen commented that Friedman's direct interaction was the bank's best advertisement in years, contrasting it with the millions previously paid to singer Omer Adam for promotional purposes. Friedman responded that the account was not intended as an advertisement but rather to connect with customers and the public, acknowledging the unexpected momentum.

In another interaction, user Tomer Solomon called Friedman a "champion," to which the CEO humorously replied, "Just a Major, thanks Tomer!" This exchange highlights Friedman's informal and engaging tone, which has become a hallmark of his online presence.

Friedman's social media foray began with a simple question about potential improvements to the bank's services. This query quickly escalated into a large discussion forum, attracting hundreds of comments on topics ranging from fees and digital systems to criticisms unrelated to banking services. Analysis indicated that within approximately 30 hours, the thread received over 900 replies and thousands of interactions.

The engagement was so intense that some users questioned whether Friedman himself was responding, suspecting an AI bot. To address these doubts, Friedman posted a video confirming his personal involvement and invited continued feedback. The initiative has also inspired parodies, including one from the Israeli comedy show "Kupa Rashit," which featured a fictional CEO interacting with Friedman, who played along with the joke.

IceOther · Tel Aviv

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