New iPhone 18 Pro Max Models Hit by Service Outage in US
Translated & summarized from Behadrei Haredim by baba
A service outage is affecting a small number of iPhone 18 Pro Max users on AT&T in the US, preventing calls, texts, and cellular data. Apple is replacing affected devices as software fixes are ineffective. The issue is under investigation, with potential hardware differences being examined.
The story in 6 lines · by baba
- iPhone 18 Pro Max users in the US face a service outage.
- Affected devices cannot make/receive calls, texts, or use cellular data.
- Software updates do not fix the problem; devices require replacement.
- Apple and AT&T are investigating the cause of the outage.
- This issue follows other reported problems with the new iPhone and iOS.
- Battery capacity affects shipping regulations but is safe for flights.
Owners of the new iPhone 18 Pro Max in the United States are experiencing a significant issue that prevents basic device functions. The problem, affecting a small number of users on the AT&T network, renders affected devices unable to make or receive calls and SMS messages, or connect to cellular networks for internet browsing. The scope and impact of this malfunction are described as highly unusual.
It has been determined that for devices that have already lost cellular service, a software update cannot resolve the problem. Apple is instructing service centers to replace affected devices, as new software versions are incapable of fixing the issue. While Apple has released software and carrier settings updates to prevent further occurrences, these do not restore service to already impacted phones.
Neither Apple nor AT&T have provided a detailed technical explanation for the fault. Apple has characterized the problem as limited to a small number of devices, without releasing official figures on the total number affected. Questions have arisen regarding potential hardware differences between iPhone 18 Pro Max models sold in different regions, specifically the Qualcomm Snapdragon X80 modem used in US versions versus Apple's in-house C2 modem used in Israel and other markets. However, there is no confirmation that the Snapdragon X80 modem is the cause, nor is it known if the issue stems from a specific component or its interaction with the AT&T network. Currently, most reports of the outage originate from the US market.
This incident follows a series of reported issues since the launch of the iPhone 18 series and iOS 27. These include screen freezes when dragging widgets, alarm clock failures, and Face ID-related crashes, some of which persist even after the iOS 27.0.1 update. Additionally, there have been reports concerning the Pro Max model's battery, which exceeds 20 watt-hours. This battery capacity affects shipping and handling requirements under relevant regulations, though it does not prohibit carrying the device on flights and the battery itself is deemed safe for air travel.
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