Arkia Accused of Overcharging Passengers on Rescue Flights

Passengers who returned to Israel on Arkia Airlines rescue flights are expressing anger and frustration after being charged hundreds of dollars for luggage, only to discover the service was funded by the state and their bags were transported separately on cargo planes. While Israir reportedly blocked payment options for extra luggage, Arkia allegedly collected the fees and is now refusing refunds in many cases. Passengers claim they were charged for services that were unnecessary and that Arkia exploited their fear of leaving luggage behind. One passenger, Vadym, stated that those who didn't pay received their luggage just like those who did, calling it an "unlawful income" for Arkia. Another passenger, Shahar, recounted paying 660 shekels for five suitcases and a trolley that never made it onto the plane, and was denied a refund by customer service. Roni reported paying an unnecessary $210, and Chen mentioned that passengers are organizing to demand their money back, noting that airport staff confirmed luggage arrived on a separate plane regardless of payment. Arkia responded by stating that while the state funds the flight of luggage to Israel, the airline incurs significant costs for handling, sorting, and delivering it to customers' homes. The company stated that it would refund passengers if the state also covers these logistical costs.