Majority of Israelis Satisfied With Local Government Services, Survey Finds

A recent survey by the Central Bureau of Statistics reveals that 66% of Israelis are satisfied with their local government's performance. This satisfaction rate is higher among Jewish citizens (69%) compared to Arab citizens (53%). Conversely, 27% of the public expressed dissatisfaction, with 42% of Arab citizens and 23% of Jewish citizens reporting negative views.

The survey, conducted in 2025, also highlighted significant improvements in satisfaction levels since 2015, when only 54% of residents were content. Jerusalem saw the most substantial increase, rising from 35% satisfaction in 2015 to 67% in 2025. Petah Tikva and Rishon LeZion also reported considerable gains.

Among major cities, Petah Tikva leads with 85% resident satisfaction, followed by Rishon LeZion at 81% and Tel Aviv-Yafo at 76%. Haifa and Bnei Brak reported the lowest satisfaction rates at 56% each, with Ashdod at 51%.

Regarding service equity, 66% of respondents believe their local authorities provide services equally across all population groups, irrespective of gender, age, or sector. However, a gap persists between Jewish (70%) and Arab (53%) citizens on this issue. About one-third of Israelis (33%) utilized local government services in the past year, with married individuals more likely to do so than single individuals. Online and email services were used by 40% of those who interacted with their local authority, while 39% opted for in-person meetings.

Overall satisfaction with the services received was high, with 74% of users reporting satisfaction, including 76% of Jewish users and 67% of Arab users. Clear information about service processes was provided to 78% of users, and satisfaction with staff attitude and office hours was reported by 73% and 69% of users, respectively. Waiting times were an issue for 28% of users, particularly those in larger cities.