Jerusalem Residents Show Sharp Rise in Satisfaction With City Services

A new survey by Israel's Central Bureau of Statistics (CBS) reveals a significant improvement in Jerusalem residents' perception of their municipality's performance and services over the past decade. Between 2015 and 2025, the percentage of Jerusalem residents aged 20 and over who positively assessed the local authority's functioning jumped from 39% to 68%. The CBS noted this improvement in Jerusalem aligns with trends seen in other major Israeli cities.

The survey also highlighted a substantial increase in the perception of equitable service delivery. In 2015, only 35% of Jerusalem residents believed the municipality provided services equally across all population groups; by 2025, this figure rose to 67%. Satisfaction with the actual services received also saw a positive trend, climbing from 56% in 2015 to 70% in 2025.

This rise in satisfaction in Jerusalem contrasts with declines observed in other major cities. In Tel Aviv-Yafo, satisfaction with services dropped from 84% in 2015 to 78% in 2025, and in Haifa, it decreased from 66% to 63% during the same period.

Attitudes toward municipal employees also improved in Jerusalem, with satisfaction regarding their conduct rising from 63% in 2015 to 70% in 2025. This mirrors the national trend, while Tel Aviv-Yafo saw a decrease from 83% to 77%, and Haifa from 70% to 65%.

Furthermore, the survey indicated better accessibility of information for residents. In 2025, 73% of those seeking services in Jerusalem reported receiving clear and accurate information regarding application processes, requirements, and timelines. The CBS also observed a shift in how residents interact with the municipality, with a growing preference for online services over in-person meetings, making the internet the most common channel for contacting local authorities.