Full coverage· Economy· Updated
El Al Offers Full Refunds or Vouchers Amid Passenger Uproar
El Al is allowing passengers to cancel Prague flights or exchange tickets for vouchers by November 23 due to backlash over using its budget subsidiary, Sun Dor. Customers complained about downgraded services and lack of business class on Sun Dor planes.
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What happened
- 01El Al will allow free cancellations or voucher exchanges for Prague flights until November 23.
- 02The policy change follows customer anger over flights being switched to budget subsidiary Sun Dor.
- 03Passengers reported downgraded services, including loss of business class and lounge access.
- 04The airline faced potential class-action lawsuit threats over its handling of the situation.
- 05El Al stated the change aimed to increase capacity and flight frequency on the route.
The airline reversed its strict cancellation policy after threats of a class-action lawsuit.
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