Flydubai Offers Support to Passengers After Hijacking Attempt, But Skips Compensation

During the incident, the co-pilot, Hammam Al-Hamami, attempted to hijack the plane. The captain, Smith Macher, was injured but managed to subdue the hijacker with the help of passengers. The plane subsequently made an emergency landing in Saudi Arabia, and passengers later arrived safely in Tel Aviv on a replacement aircraft.

In its email, Flydubai acknowledged that the events surrounding the flight were distressing and stated that passenger safety and well-being are its top priorities. The airline offered a dedicated support desk for inquiries and arranged access to independent professional support services for passengers who might have difficulty obtaining assistance through their regular healthcare providers.

Passengers have criticized the timing and content of the communication. One passenger described the outreach, coming nearly two weeks after the event, as a desperate attempt to mitigate damages from a potential future lawsuit rather than a genuine effort to assist those on board.