Direct Insurance Leads in Israeli Insurance Service Ratings

In the automotive sector, which handled approximately 416,000 claims totaling around 9 billion shekels in 2025, Ayalon ranked first in mandatory car insurance. Direct Insurance led comprehensive car insurance, followed by Libra and Ayalon, while Wysur and Hachshara received the lowest scores. Phone wait times in this sector ranged from an average of 35 seconds at Shlomo Insurance to nearly four minutes at Migdal.

For health insurance, Direct Insurance took the top spot, followed by Clal and Harel, while Migdal and Menora ranked at the bottom. Average phone wait times in health insurance ranged from 1 minute and 6 seconds at Direct Insurance to 4 minutes and 25 seconds at AIG. In other sectors, PassportCard maintained its lead in travel insurance, Ayalon topped life insurance, and Meitav rose to first place in pension savings. Yelin Lapidot maintained its lead in provident funds for the 12th consecutive year.

There were conflicting reports regarding home insurance rankings. According to Calcalist and Ice, Agricultural Insurance jumped to first place, whereas Bizportal reported that Migdal climbed to the top spot. A key criticism of the index is its delayed release in the final quarter of 2026, which reduces its current relevance for consumers.