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Israel's Supreme Court Rules on Flight Cancellation Refunds
Israel's Supreme Court has ruled that travel agencies cannot charge handling fees when an airline cancels a flight. The decision clarifies passenger rights, stating that full refunds, including all taxes and fees, are due.
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What happened
- 01Travel agencies cannot deduct handling fees from flight cancellation refunds when the airline cancels the flight.
- 02Passengers are entitled to a full refund of the ticket price, including taxes and fees, if the airline cancels.
- 03The Supreme Court ruling applies retroactively to past cases where handling fees were improperly deducted.
- 04Travel agencies are obligated to assist customers with refund requests from airlines.
- 05All refund-related communications and requests should be made in writing.
- 06Passengers can pursue claims in small claims court if agencies refuse to issue full refunds.
The ruling applies retroactively, allowing passengers who were previously charged fees to seek reimbursement. All refund requests and communications should be documented in writing.
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