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Full coverage· World· Updated

Israeli Telecom Consumer Complaints Rise 9.5% in 2025 Amid Ongoing Conflict

Consumer complaints to Israel's telecommunications ombudsman rose 9.5% in 2025 to 7,913, partly due to ongoing conflict. Despite the increase, all complaints were resolved within an average of 12 business days, and companies returned 855,000 shekels to customers.

2 newsrooms · 1 language · since

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What happened

  1. 01Israeli telecom consumer complaints rose 9.5% in 2025, totaling 7,913 inquiries.
  2. 02Companies returned 855,000 shekels to consumers, including for unpurchased services.
  3. 03HOT Mobile and Bezeq International led in resolving mobile and internet customer issues.
  4. 04Repair times, reception quality, and service termination were top consumer complaints.
  5. 05Average response time for complaints was 12 business days, with 100% resolution.

HOT Mobile and Bezeq International led in resolving consumer issues in mobile and internet sectors, respectively. Top complaints included repair times, reception quality, and service termination.

Translated and summarized by baba from Maariv, the latest report. Read Maariv’s original

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