National Health Services Leads Israel in Lowest Valid Patient Complaints
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National Health Services (Meuhedet) reported the lowest rate of justified patient complaints in Israel for 2025, with 0.38 per 10,000 members, according to a Ministry of Health report. This achievement places Meuhedet ahead of other major health providers like Maccabi, Clalit, and Meuhedet. The organization also leads in short waiting times for specialized services and has received high customer satisfaction ratings in independent surveys.
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- National Health Services achieved Israel's lowest rate of justified patient complaints in 2025.
- Meuhedet reported 0.38 justified complaints per 10,000 members, significantly lower than competitors.
- The Ministry of Health's report highlights Meuhedet's leading service quality and patient satisfaction.
- Meuhedet also boasts the shortest waiting times for specialized medical services.
- The organization has been recognized for employee satisfaction and customer service excellence.
National Health Services (Meuhedet) has achieved the lowest rate of justified patient complaints among Israel's four health maintenance organizations (HMOs), according to the 2025 report from the Commissioner for Public Complaints under the National Health Insurance Law, published by the Ministry of Health. In 2025, only 28 complaints against Meuhedet were found to be justified, representing approximately 2.6% of all justified complaints filed against HMOs. Meuhedet's rate stood at 0.38 justified complaints per 10,000 members, significantly lower than its competitors: Maccabi had 1.47, Clalit had 1.1, and Meuhedet had 0.86 per 10,000 members.
The report also indicates a continuing downward trend in justified complaints for Meuhedet, outperforming the national average. This achievement is particularly noteworthy given the challenges facing Israel's healthcare system. Meuhedet attributes this success to its ongoing commitment to high-level medical service, personal attention, availability, and continuous improvement of the service experience.
These findings align with independent surveys from the past year, which showed high member satisfaction with the medical teams' professionalism, service quality, and appointment availability. Meuhedet has been expanding its medical services nationwide, opening new centers, enhancing specialized services, and upgrading infrastructure. The organization emphasizes that the dedication of its thousands of employees, including doctors, nurses, and administrative staff, is behind this success.
Meuhedet also leads in other areas, including the shortest waiting times across various professions such as physiotherapy, occupational therapy, social work, speech therapy, and developmental psychology. For instance, waiting times for speech therapy at Meuhedet are 2.4 months, compared to 4.57 months at Maccabi, 4.62 months at Meuhedet, and 8.30 months at Clalit. Furthermore, Meuhedet has been ranked first among all Israeli healthcare organizations in the BDI's '100 Best Companies to Work For' list for ten consecutive years and topped Midrag's 2026 HMO rankings in 16 different parameters for customer satisfaction.
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