Delivery Services Follow Volt's Lead, Charge Service Fees
Translated & summarized from TheMarker by baba
Delivery companies HAAT and Mishloha are now charging consumers additional service fees, following a similar move by Wolt. HAAT is charging 2 shekels for deliveries in Jaffa and southern Tel Aviv, while Mishloha is adding a 2 shekel fee to orders from certain restaurants. Mishloha has stated that characterizing these new charges as general operational fees is misleading.
The story in 5 lines · by baba
- HAAT and Mishloha delivery services are now charging consumers additional service fees.
- HAAT is charging a 2 shekel fee for deliveries in Jaffa and southern Tel Aviv.
- Mishloha is adding a 2 shekel charge to orders from restaurants using its customer service.
- These new fees follow a similar increase in operational fees by competitor Wolt.
- Mishloha claims the new charges are not general operational fees and calls such descriptions misleading.
Delivery companies HAAT and Mishloha have begun charging consumers additional service fees, mirroring a move previously made by competitor Wolt. HAAT is implementing a 2 shekel service fee for deliveries in Jaffa and southern Tel Aviv. Mishloha is adding a similar 2 shekel charge to orders from restaurants that utilize Mishloha's customer service for their independent delivery systems.
Mishloha has reportedly questioned the concept of 'operational fees' in messages to its customers, particularly during public criticism of Wolt's decision to raise its own operational fees. Mishloha stated that presenting the additional two shekel charge as a general operational fee is misleading.