Internet Provider Accuses Bezeq of Sabotaging Customers to Steal Business
Translated & summarized from TheMarker by baba
Internet provider Topico is suing Bezeq for NIS 8.3 million, accusing the Israeli telecom giant of exploiting its monopoly. Topico claims Bezeq monitors customers with internet issues and then solicits them to switch providers. Bezeq, a regulated monopoly provider, also competes directly with other internet service providers.
The story in 4 lines · by baba
- Topico accuses Bezeq of exploiting its monopoly to poach customers experiencing internet issues.
- Topico filed an 8.3 million shekel lawsuit against Bezeq.
- Bezeq is Israel's largest telecom infrastructure provider and a monopoly.
- Bezeq allegedly monitors customers with malfunctions and contacts them proactively.
Internet provider Topico has filed a NIS 8.3 million lawsuit against Bezeq, Israel's largest telecommunications infrastructure provider. Topico alleges that Bezeq is exploiting its monopolistic position in the market by using its infrastructure and customer data to poach clients experiencing technical issues with other providers. The lawsuit claims Bezeq actively monitors customers who have reported malfunctions with their current internet service providers and then proactively contacts them to switch to Bezeq.
Bezeq holds a monopoly on providing high-speed internet access in Israel. While legally obligated to offer infrastructure services to competing providers at regulated rates, Bezeq also operates as a direct competitor for the same customers. Topico's suit contends that Bezeq leverages this dual role to unfairly disadvantage rivals.