Nationwide Phone System Glitch Disrupts Municipal Services and Medical Hotlines
Translated & summarized from JDN by baba
A nationwide phone system failure on Friday disrupted calls to municipal hotlines and the Rambam poison control center. Authorities provided alternative WhatsApp and phone numbers for services in Beit Shemesh, Ra'anana, and Hof HaCarmel. Rambam directed urgent callers to MDA, while troubleshooting continued with an initial estimated restoration time of 10:00 AM.
The story in 5 lines · by baba
- A nationwide phone system malfunction caused disruptions to municipal services and medical hotlines on Friday.
- Alternative contact numbers and WhatsApp channels were provided by affected municipalities and Rambam Medical Center.
- Rambam's poison control center advised those unable to connect to contact Magen David Adom for urgent advice.
- Beit Shemesh, Ra'anana, and Hof HaCarmel regional council reported issues with their primary hotlines.
- Initial estimates for service restoration were around 10:00 AM and 10:30 AM, but full recovery was not immediately confirmed.
A nationwide technical malfunction in telephone systems caused significant disruptions on Friday morning, affecting calls to municipal hotlines and the Rambam Medical Center's poison control center. Authorities provided alternative contact numbers and WhatsApp channels for essential services. At Rambam, individuals needing urgent poison control advice were directed to contact Magen David Adom (MDA) if unable to connect.
The municipality of Beit Shemesh reported that the outage prevented calls to its 106 hotline. Information technology teams were working to resolve the issue, with an initial estimated restoration time of 10:00 AM, though service had not yet fully resumed. Beit Shemesh provided a WhatsApp number, 052-2197885, for contact. Rambam's poison control center could be reached at 04-7771900 via most service providers, but some connection issues persisted and were under investigation. For urgent consultations, MDA was the alternative.
Ra'anana municipality also experienced disruptions to its shortcodes for the municipal center (*9107) and the "Kol Ticket" ticketing service (*8862). The city expected service restoration by 10:30 AM. Until then, residents could call the municipal center at 09-7622100 or 107, or use WhatsApp at 052-8107107. The ticketing service's alternative number was 073-2595771.
The Hof HaCarmel Regional Council stated that the malfunction impacted its switchboard system, blocking regular calls to the council's hotline. Urgent inquiries could be directed to 052-4200411 via WhatsApp. Residents were advised to monitor official channels for updates.