New Website Consolidates Customer Service Contact Information for Israeli Companies

A new online platform called "Sherutkol" aims to simplify the process of contacting customer service for businesses in Israel. The website functions as a consumer information directory, consolidating phone numbers, WhatsApp channels, and online forms for hundreds of companies. Users can search for a specific company or browse by service category, which include major sectors like telecommunications, banking, insurance, health, aviation, and retail.

Each company listed on Sherutkol has a dedicated page featuring its available contact methods, allowing users to choose between calling or sending a written message. The site also provides verification markers for contact numbers, indicating that they have been checked against official company sources. Additionally, operating hours are displayed, calculated according to Israel time, with information on when the service center is expected to open if currently closed.

Beyond basic contact details, some company pages offer guidance on how to approach customer service. For instance, the Partner Communications page includes a guide that categorizes inquiries into four types: service or account actions, technical issues, written requests via WhatsApp or form, and unresolved service issues. This guide suggests necessary preparations, such as having account details or previous inquiry numbers ready, and directs users to official resources.

The platform currently lists 464 companies as of an October 4, 2026 check, with prominent examples in the telecommunications sector including Bezeq, Cellcom, Partner, HOT, and Pelephone. Other companies from various sectors like Shufersal, Wolt, Isracard, Super-Pharm, and IKEA are also featured. All information on Sherutkol is publicly accessible via a web browser without requiring registration.