Customer Threatened After Requesting Priority Service at Fox Store
Translated & summarized from Channel 13 by baba
A 19-year-old woman with a medical exemption was allegedly threatened and verbally abused by another customer at a Fox store in Israel after requesting priority service. Police have opened an investigation into the incident.
The story in 4 lines · by baba
- Woman with medical exemption threatened at Israeli clothing store.
- Customer allegedly refused to let her use priority service.
- Threats included physical violence and sending criminals.
- Police have opened an investigation into the incident.
A 19-year-old woman, Chana Amsel, reported experiencing verbal abuse and threats at a Fox clothing store in the Kiryon Mall. Amsel, who has a medical condition that entitles her to priority service, approached the cashier with her identification. After a brief delay due to a club number issue, another customer allegedly shouted at the cashier and then confronted Amsel, stating she would not be served before others.
Amsel claims the other customer accused her of lying about her exemption, pointed at her, and threatened her with physical violence, which Amsel recorded on her phone. As Amsel was leaving the store, she reported hearing the same customer say, "Wait, wait, today I will send criminals to your home." Amsel stated, "I did not choose to have a mental disability, it is difficult for me to leave the house."
Israeli Police confirmed they received a complaint several days ago and have opened an investigation into the incident. A spokesperson stated that details of ongoing investigations cannot be shared publicly. Fox stated that the company adheres to national priority service regulations with maximum sensitivity and acted accordingly in this case. They also noted that security camera footage can only be released under official directive, in accordance with privacy laws.